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FAQsOff-Campus Access To Library Databases Troubleshooting Tips

The use of library databases and electronic journals is restricted to current faculty, staff and students of Randolph-Macon College.

If you encounter any problems with connecting to these resources, please check the information below for a possible cause and solution.

Make sure you are using the corrent login. You must use the part of your RMC network user name that comes BEFORE the @students.rmc.edu or @rmc.edu (i.e use "jstudent" NOT "jstudent@students.rmc.edu") and your RMC network password.

Downtime: Although every effort is made to provide consistent off-campus access, not all resources may be available at all times.

  • The resource may have scheduled downtime for maintenance or unscheduled downtime due to system or Internet problems.
  • Some of these resources have limited numbers of simultaneous users and may be temporarily unavailable due to high volume of usage.
  • If you are unable to connect immediately to the resource you have selected, click on the reload or refresh button in your browser or try the link again in a couple of minutes.
  • The library and the campus systems units frequently schedule upgrades and other systems work on college breaks and on holidays, so access to these resources may be interrupted for extended periods of time. Scheduled interruptions will be announced in advance on the library's home page; however there may also be unanticipated service interruptions or work may not be completed in the anticipated time frame.
Browsers and Plug-ins: Not all databases will work consistently well with all browsers or versions of browsers, and many require plug-in software to view articles.
  • Many resources require Internet Explorer 8.0 or higher and the current version of the Adobe Acrobat Reader (for pdf files) or another plug-in viewer to access all features.
  • If you are trying to open a journal article in pdf format and the article won't load, right-click on the link that goes to the article and try to either open in it a new window or save it (save target as) to your pc and then open the saved file. In most cases, one of these options will work as long as you have the Acrobat Reader software.
  • AOL Users: Use of the AOL browser is a known problem for remote access to some of these databases. To work around this problem, connect to AOL as usual. Then open Internet Explorer and connect to the database or journal.
Firewalls, Security Software, and Cookies: Some of these resources are not accessible behind personal or corporate firewalls or security software.
  • Some resources may require that you lower security and privacy settings by enabling cookies or other settings and features in your browser software. In order to adjust cookie settings in Internet Explorer, choose Tools from the menu, then Internet Options, then Privacy and make adjustments.
  • Personal firewalls, filters, and security software may need to be temporarily disabled to use the resource. This is your personal choice to make as to whether to do this. Check your system or software documentation for assistance.
  • In the case of corporate firewalls, including government and military locations, check with your network system administrator about the use of proxy servers or just use these resources from a different site such as a home pc or a library.
  • Some DSL and cable Internet access systems have firewalls in place that may block access. Dial-up users will not encounter Internet service provider (ISP) firewalls.
  • For assistance with any of this, check your system or software documentation or contact your Internet service provider or network administrator.

There may be a problem with your campus network login or with the campus network or authentication system. Try logging in to Moodle or your RMC email account to check access, and to ensure that your login is working.

We may not subscribe to the content you wish to use.In many cases, we do not subscribe to all of the databases and publications that a publisher may have on their site menu, or to all of the years or sections of the site. Check the library's databases list, Journals A-Z list, or MaconCat for more information.

If you are unable to connect over a period of several hours, contact Laurie Preston, Head of Reference, at 752-4718 or by email at lpreston@rmc.edu. Please be specific about the nature of the problem, any error messages you received, and the location of the link you clicked and we will attempt to resolve the problem if possible. If not, all of our resources may be accessed from computers on campus. Please do report chronic access problems; there may be a problem that occurs for off-campus users only.

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