Greet the patrons:
"Hi, welcome to the Makerspace, how may I help you?"
- Be friendly and courteous: "please," "thank you," etc.
- Listen to the patron without interruption.
- Repeat the caller's question to clarify what they are asking before you provide an answer.
Recording your Interactions:
READ Scale Form
- Any interactions with patrons should be recorded on the form.
- Read Scale Level Descriptions:
- 1= No specialized training or knowledge is needed for answering the question (e.g. "Where is HAC?");
- 2= Minimal specific knowledge or skills needed (1- or 2-step process);
- 3= Some effort and specialized knowledge or skills needed (3- or 4-step process);
- "Referral"= The answer requires more complicated skills and/or knowledge. Please communicate with your supervisor on Teams or email.
