Greet the patrons:
"Hi, welcome to the Makerspace, how may I help you?"
- Be friendly and courteous: "please," "thank you," etc.
- Listen to the patron without interruption.
- Repeat the caller's question to clarify what they are asking before you provide an answer.
Recording your Interactions:
Fill out the Patron Interaction Form for every interaction
Keep up with your Google Doc log entries.
