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Teaching Remotely @ R-MC

Providing Access to Course Materials

Share Accessible Links

When sharing content through email or Canvas, only link out to content from the library catalog, library databases, or content that is open access. If there is no access through the library or in the open, use Interlibrary Loan.


Find links to content through the library:

Persistent Links

When linking content from a library database, make sure you use a persistent link rather than the url in the address bar.

Persistent Links show up in various places, depending on the database, for instance, in ProQuest the persistent link shows up on the abstract/details of the record:

Persistent link proquest 2


The persistent link is also known as a document URL, persistent URL, PURL, durable link/URL, or stable link/URL. Locate persistent links in other databases.

Enabling Off-Campus Access

To ensure that links are available for use off-campus, add the following prefix to the link:


The prefix will route any off-campus user to login with their Randolph-Macon College username and password.

General Troubleshooting Tips

Occasionally issues may keep you from accessing electronic resources. Some things you can try to troubleshoot the problem:

  • Access to Randolph-Macon's electronic resources uses the campus-wide Single Sign On system for tools such as Canvas, MyMaconWeb, and the Microsoft Office Suite, and ezproxy for Library materials. If the Single Sign On page is not working please contact ITS. This may be because of a change in their system or an issue with DUO. If you contact ITS, support at should be able to troubleshoot the issue.
  • If you are having difficulty with DUO, please see the ITS webpage on DUO authentication, which includes some FAQs.
  • If you are having difficulty your password, please see Microsoft's Password Common Problems page, or contact ITS at
  • If it is not a Single Sign On issue, try clearing the cache and deleting cookies in your browser.  Don't know how to do this?  Google "clear cache" or "delete cookies" and the name of your browser. You can also try using “incognito mode” or “private browsing mode” (depending on your browser), which should allow you to try that browser without clearing the cache. If it works, then you know that clearing the cache and deleting cookies should be effective.
  • Try another internet browser. Several of our resources only work reliably with Chrome or Firefox
  • If you are using wifi or computers at a different institution or library, there can be firewall issues when trying to connect to R-MC resources. Try using the internet from another location such as an internet cafe or coffee shop to see if that fixes the problem.

If you continue to experience database connection problems, please contact Please provide as much information as you can, including the name and version of your browser, the database you are trying to connect to, and any error messages you may be seeing.  If possible, take a screenshot. 

Additional Off-Campus Technological Tools

GlobalProtect VPN (for Faculty and Staff only)

*Global Protect will not connect while on campus, only on an external network 

**All college-issued laptops should already have the VPN installed

***DUO will fire EACH time when connecting

Remote Desktop Connection for Windows devices:  Remote_Desktop.doc

*Faculty and staff that had this access before local admin privileges were removed are already in their computer's local admin group. Those new to this, will need to be added first so if they get an error message, this is likely the case

**VPN must be connected for RDP to work

***DUO will fire for EACH RDP

Remote Access for Mac Users. Mac users who want to use apps that don’t run on a mac can use our terminal server. We have a few apps that don't have a mac client like Jenzabar, Infomaker, Publisher, Ocularis. Mac users can also use the same Microsoft Remote Desktop app to connect to their office windows computer.  Connecting to the terminal server on a Mac.pdf

NOTE that anyone wanting to RDP, needs to know the name of their computer to do so.

  • On a Windows 10 computer, type in computer name in the search bar at the bottom of the screen and it will launch a page that provides this info.
  • On a Mac, choose Apple menu > System Preferences, then click Sharing. The computer name appears at the top of Sharing preferences.

Other items to know:

  • All college-issued windows devices should have their files automatically redirected to OneDrive for access from the Office365 "waffle" icon office 365 "waffle" app launcher icon from anywhere they have internet access.
  • All Adobe named user licenses have two installs allowed, so if using a computer at home, the licensee can log into and download the products and sign in for their second concurrent usage. This is much faster than remoting into an office asset and running the Adobe Software remotely. Files stored in OneDrive are accessible.

Questions about Remote Desktop, VPN, or off-campus access to software? Contact ITS at