When sharing content through email or Canvas, only link out to content from the library catalog, library databases, or content that is open access. If there is no access through the library or in the open, use Interlibrary Loan.
When linking content from a library database, make sure you use a persistent link rather than the url in the address bar.
Persistent Links show up in various places, depending on the database, for instance, in ProQuest the persistent link shows up on the abstract/details of the record:
The persistent link is also known as a document URL, persistent URL, PURL, durable link/URL, or stable link/URL. Locate persistent links in other databases.
To ensure that links are available for use off-campus, add the following prefix to the link: https://rmc.idm.oclc.org/login?url=
The prefix will route any off-campus user to login with their Randolph-Macon College username and password.
Occasionally issues may keep you from accessing electronic resources. Some things you can try to troubleshoot the problem:
If you continue to experience database connection problems, please contact firstname.lastname@example.org. Please provide as much information as you can, including the name and version of your browser, the database you are trying to connect to, and any error messages you may be seeing. If possible, take a screenshot.
GlobalProtect VPN (for Faculty and Staff only)
*Global Protect will not connect while on campus, only on an external network
**All college-issued laptops should already have the VPN installed
***DUO will fire EACH time when connecting
Remote Desktop Connection for Windows devices: Remote_Desktop.doc
*Faculty and staff that had this access before local admin privileges were removed are already in their computer's local admin group. Those new to this, will need to be added first so if they get an error message, this is likely the case
**VPN must be connected for RDP to work
***DUO will fire for EACH RDP
Remote Access for Mac Users. Mac users who want to use apps that don’t run on a mac can use our terminal server. We have a few apps that don't have a mac client like Jenzabar, Infomaker, Publisher, Ocularis. Mac users can also use the same Microsoft Remote Desktop app to connect to their office windows computer. Connecting to the terminal server on a Mac.pdf
NOTE that anyone wanting to RDP, needs to know the name of their computer to do so.
Other items to know:
Questions about Remote Desktop, VPN, or off-campus access to software? Contact ITS at email@example.com.