R-MC Resources for Off-Campus Learning

Contact ITS

R-MC's ITS Department is here to answer questions about your software or hardware needs.

• View ITS resources and get answers to your questions on Buzznet 
• Email helpline@rmc.edu
• Call the ITS Service Desk at (804) 752-8500

Adapted from guidance from the Virginia Chief Information Officers group:

If you do not currently have Internet connectivity at home, there are several options available for inexpensive internet.

To discover what other companies may be offering through the cellular carrier or cable company in your area, do a Google search for “{companyname} COVID-19” or call your local provider.

Zoom - synchronous (real-time) video conferencing

Zoom allows you to participate in synchronous (real-time) video conferencing. You can chat, go into breakout rooms, chat with others in class, and share your screen (for example, you could share a presentation you had created in PowerPoint or Google Slides).

**Test your Zoom connection any time**

You can test your video, audio, sharing your screen, and chatting.

Things to know about Zoom:

• You can join Zoom with your browser (Chrome or Firefox work best) or you can download the Zoom application on your computer.
• You can join a Zoom meeting within Canvas using the Zoom link available in your course
• You can go to https://rmc.zoom.us/ to start a Zoom meeting with other students

 

​Troubleshooting:

Some students experience problems accessing scheduled Zoom meetings from Canvas; they do not have a "Join" button available in their Canvas. Please refer to this troubleshooting information. 

 

Sometime Zoom video freezes or cuts out completely.  To combat this:

• Turn off your video feed and only rely on audio
• Quit the meeting and rejoin

 

Have Questions? Visit Zoom's FAQ

• Mathematica
• SPSS
• Stata

Mathematica

Mathematica is a software system made by Wolfram Research. It is a state of the art system for technical computing and visualization

• To install Mathematica on your personal computer, follow these instructions. If you need assistance, please contact ITS at helpline@rmc.edu.

Mathematica tutorials and books are also available near the bottom of the webpage.

SPSS

SPSS Statistics, the world’s leading statistical software, is designed to solve business and research problems through ad hoc analysis, hypothesis testing, geospatial analysis and predictive analytics. Organizations use SPSS Statistics to understand data, analyze trends, forecast and plan to validate assumptions, and drive accurate conclusions.

Students can install SPSS on their personal computers from MyMaconWeb. 

1. Login to MyMaconWeb: https://mymaconweb.rmc.edu/ with your R-MC username and password

2. Click on the Student tab and go to SPSS Software

 

3. Download the SPSS package for PC or Mac

 

4. Get the SPSS Authorization codes. You will need the authorization code when you open SPSS for the first time. If you need assistance, please contact ITS at helpline@rmc.edu.

Stata

Students can install Stata on their personal computers from MyMaconWeb. 

1. Login to MyMaconWeb: https://mymaconweb.rmc.edu/ with your R-MC username and password

2. Click on the Student tab and go to Stata Software

 

3. Download the Stata package for PC

4. Get the Stata License and Activation Key. You will need the licensing and codes when you open Stata for the first time. If you need assistance, please contact ITS at helpline@rmc.edu.

Occasionally issues may keep you from accessing electronic resources. Some things you can try to troubleshoot the problem:

• Access to Randolph-Macon's electronic resources uses the campus-wide Single Sign On system for tools such as Canvas, MyMaconWeb, and the Microsoft Office Suite. If the Single Sign On page is not working please contact ITS. This may be because of a change in their system or an issue with DUO. If you contact ITS, support at helpline@rmc.edu should be able to troubleshoot the issue.
• If you are having difficulty with DUO, please see the ITS webpage on DUO authentication, which includes some FAQs.
• If you are having difficulty your password, please see Microsoft's Password Common Problems page, or contact ITS at helpline@rmc.edu. 
• If it is not a Single Sign On issue, try clearing the cache and deleting cookies in your browser.  Don't know how to do this?  Google "clear cache" or "delete cookies" and the name of your browser. You can also try using “incognito mode” or “private browsing mode” (depending on your browser), which should allow you to try that browser without clearing the cache. If it works, then you know that clearing the cache and deleting cookies should be effective.
• Try another internet browser. Several of our resources only work reliably with Chrome or Firefox. 
• If you are using wifi or computers at a different institution or library, there can be firewall issues when trying to connect to R-MC resources. Try using the internet from another location such as an internet cafe or coffee shop to see if that fixes the problem.

Library resources are accessed using a tool called ezproxy, which will prompt you to logon with your R-MC username/password when trying to access databases, ebooks, or other resources through the Library homepage.

If you experience database connection problems, please contact library@rmc.edu. Please provide as much information as you can, including the name and version of your browser, the database you are trying to connect to, and any error messages you may be seeing. If possible, take a screenshot (here's help on how to take a screenshot).