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Information Desk Student Worker Guide

Operating Procedures for Information Desk Student Employees

Information Desk Student Worker Guide

Customer Service

Keep in mind the following when working at the Information Desk: 😃 Greet people as they come in the library or approach the Information Desk. 🙂 Look up from the desk and be approachable! 🧐 Pay attention when patrons ask questions and ask clarifying questions in order to help locate the best solution. Offer alternatives (if possible) when necessary. 🤗 Follow up with your supervisor or refer patrons to subject librarians as needed. It’s ok to have patrons contact librarians by email. 🤩 Take pride in your job! You’re a valuable member of the library team.

Contact Info

Circulation and Resource Sharing Manager
Kayla O'Leary
804-752-7388
kaylaoleary [@] rmc.edu

 

Student Success Librarian
Tim Berge
804-752-3713
timothyberge [@] rmc.edu