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Information Desk Student Worker Guide

Operating Procedures for Information Desk Student Employees

Tasks

Circulation Desk Assistant Responsibilities

Duties may include any of the following:

Circulation / Information Desk

  • Check out/check in library materials.
  • Process holds, renewals, and other patron requests.
  • Sort books for shelving.
  • Answer basic informational, directional, and library policy questions.
  • Help patrons locate materials.
  • Provide computer, print, and copy assistance as needed.
  • Assist with document delivery scanning and processing requests.
  • Assist with course reserve processing.
  • Answer phone calls.
  • General organizational and office work.

Stacks Maintenance

  • Gather, sort, and shelve materials.
  • Shelf-read for proper call number order.
  • Straighten shelves, update aisle markers, replace bookends.
  • Identify books needing repair.
  • Shift areas as needed.
  • Search for missing/misplaced items.
  • Report maintenance and security concerns to supervisor.

Other

  • Assist with special projects.
  • Assist with opening and closing procedures.
  • Other duties as assigned.

 

Customer Service

Keep in mind the following when working at the Information Desk: 😃 Greet people as they come in the library or approach the Information Desk. 🙂 Look up from the desk and be approachable! 🧐 Pay attention when patrons ask questions and ask clarifying questions in order to help locate the best solution. Offer alternatives (if possible) when necessary. 🤗 Follow up with your supervisor or refer patrons to subject librarians as needed. It’s ok to have patrons contact librarians by email. 🤩 Take pride in your job! You’re a valuable member of the library team.