Information Desk Student Worker Guide

1. On the left side of the OCLC screen, click the Reports tab.

2. Click on Pull List.

3. Write down/take a picture of the books' call numbers and retrieve the book.

4. On the left side of the screen, go back to the normal check in screen. Check the book on hold in like you would check in a return. This is an important step because it sends the notification to the patron that their book is ready to pick up.

5. On the ILL table behind Dori's desk, grab a blue Hold bookmark. Write down the last name, first name of the patron and the 'hold until' date, which is one week from the current date. 

7. Shelve the book on the top middle shelf on the bookshelves behind the Circ Desk. Holds are on the right side of the shelf. Place the book in alphabetical order according to the patron's last name.

*** Note: these items still need to be checked out to the patron when they arrive.***

• Faculty, staff, and students will request books to be put on hold.
• Holds arise when a patron requests a checked out item or when a faculty member has requested us to order a specific item. 
• When the item is returned/checked in at the Information Desk, OCLC will indicate that there's a hold on the item and who it's for.
• If you check in a book that's on hold,
  • Grab a blue bookmark from the ILL station. Write the patron's name and hold to date (1 week from when you check in the book), and place it on the Hold Shelf (second shelf on blue cart).
• ***Note that material on the hold shelves has not yet been checked out to the patron who placed the hold; it must be checked out to the patron.