If a public patron is somehow let into the building after staff hours, tell them they need to come back during staff hours from 8-5.
- If they don’t leave and become agitated, tell them you need to “call someone for help” because you "don’t have the authority to help."
- Call campus safety and say:
- “Hi, this is the library. We have a public patron here, and I can’t help them. Can you come over and help?”
- If you feel unsafe walking home from a late shift, you may request that campus safety walk you to your dorm/car – they won’t do it unless you ask.
- Do not provide any personal information to public patrons. If someone is making you uncomfortable you don’t have to give them correct information. Nobody outside of campus patrons need to know your name.
- Nobody outside library staff and student workers should be given your schedule either. If someone you don’t know asks for your schedule you shouldn’t give it to them. You can tell them you normally only work weekday mornings or another time when staff is present and can deal with the issue.
- Also don’t give out other students’ schedules. If someone asks, “what time does ____ work?” You should tell them you’re not allowed to give out schedules or that you only know your own schedule.
****Please Note: this is in a case of emergency where a patron is belligerent and NOT a normal patron interaction -- in a normal patron interaction they should leave when asked.